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Signifyd

Signifyd Status

Stats

2 incidents in the last 7 days

7 incidents in the last 30 days

Automatic Checks

Last check: about 2 hours ago

Last known issue: 1 day ago

Latest Incidents

Last 30 days

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Resolved Console Search Issue

We are experiencing issues affecting searching for cases within our console. When searching for cases within the general search box an "error" may be received. We are still able to successfully receive and process all submitted cases. Due to the delay, received cases may not immediately show in the Signifyd Console but you should receive all associated webhook notifications. Your cases will be visible within the Signifyd Console as soon as our case processing delay is caught up. Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders - Case Creation: Submitted cases are being received - Case Retrieval: Case status information is available via API on all “processed” orders - Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessful webhooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and are able to export this information.

Resolved Console Search Issue

We are experiencing issues affecting searching for cases within our console. When searching for cases within the general search box an "error" may be received. We are still able to successfully receive and process all submitted cases. Due to the delay, received cases may not immediately show in the Signifyd Console but you should receive all associated webhook notifications. Your cases will be visible within the Signifyd Console as soon as our case processing delay is caught up. Should you have any questions, please contact us via the support link under the Help section. signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view “processed” orders - Case Creation: Submitted cases are being received - Case Retrieval: Case status information is available via API on all “processed” orders - Webhook Responses: Webhook responses are sent on all “processed” orders. Unsuccessful webhooks are retried. - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and are able to export this information.

Resolved Webhook / Email Processing Delays

We are experiencing a delay in the processing of wehbooks and guarantee email alerts for recent submitted orders and order reviews due to an intermittent operation issue. All orders are being submitted successfully. You can view the guarantee decisions by login into the Signifyd console at https://app.signifyd.com We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and processed - Case Retrieval: Case status information is available via API on all “processed” orders - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.

Resolved Webhook / Email Processing Delays

We are experiencing a delay in the processing of wehbooks and guarantee email alerts for recent submitted orders and order reviews due to an intermittent operation issue. All orders are being submitted successfully. You can view the guarantee decisions by login into the Signifyd console at https://app.signifyd.com We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and processed - Case Retrieval: Case status information is available via API on all “processed” orders - Reporting: Users are able to successfully populate report data within the Signifyd “Reporting” systems for “processed” orders and able to export this information.

Resolved Reporting Delay

We are experiencing a delay in updating the data within the Signifyd “Reporting” systems due to an intermittent operation issue. All cases are being submitted successfully and receiving a guarantee decision, but you may notice a delay in the data within the “Reporting” systems. We are investigating the issue and will update the status page once additional information is available. Should you have any questions, please contact us via the support portal: signifyd.com/support Operational: - Console Access: Users are able to successfully log into the Signifyd Console and view processed orders - Case Creation: Submitted cases are being received and queued for processing - Order Review: Submitted cases are successfully processed, scored, and guaranteed - Case Retrieval: Case status information is available via API on all processed orders - Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

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