Outage in Signifyd

API Server Errors

Resolved Major

October 12, 2022 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing an intermittent "API Server Errors" when orders are being sent via the case create API.

Additionally, some users may be unable to successfully view cases within the Signifyd console due to server timeout errors.

We are investigating the issue and will update the status page once additional information is available.

Should you have any questions, please contact us via the support portal: signifyd.com/support

Operational:
- Order Review: Submitted cases are successfully processed, scored, and guaranteed
- Case Retrieval: Case status information is available via API on all processed orders
- Webhook Responses: Webhook responses are sent on all processed orders. Unsuccessfully webhooks are retried.

Components affected

Signifyd API

Latest Updates ( sorted recent to last )

IDENTIFIED over 1 year ago - at 10/12/2022 11:09AM

Latest Signifyd outages

Reporting Delay - about 1 month ago

Reporting Delay - 2 months ago

Case processing delay - 3 months ago

API Server Errors - 4 months ago

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