SignRequest Status

Resolved Email sending impaired

We are currently investigating this issue.

Resolved System impaired

We are currently investigating this issue.

Resolved System impaired

We are currently investigating this issue.

Resolved Single Sign-On (SSO) login with custom identity providers not available

We are currently investigating this issue.

Resolved Service unavailable

We are currently investigating 502 errors thrown when accessing signrequest.com We discovered that traffic was directed to stopped servers. We fixed the list of active services in our load balancer and now we're monitoring the effects.

Resolved Redirect to 404 after signing a document in the dutch language interface

After a user signs a document using the dutch language interface, we show this page by default https://signrequest.com/nl/landing/bevestiging-getekend. Between Jan 7th and Jan 14th, the default page: https://signrequest.com/nl/landing/bevestiging-getekend was not accessible. Our default page is not used for team documents where "Landing page" is set as a team setting.

Resolved Partial outage when using the legacy prepare document page.

We had a partial outage for users on the legacy system / design that affected document preparation. In the page preparing your document, you were not able to add new contacts. In the page preparing your document, the new added placeholders were not saved in the backend (silently discarded after clicking Sign and Send). The consequences were that the signers of your document could not see a place to sign. The issue persisted since the release on Thursday, 2020-12-10, 11:00 CET until Friday, 2020-12-11, 15:45 CET

Resolved SignRequest service unavailable

During a maintenance deployment we had downtime for less than a minute. We are investigating the reasons for the downtime.

Resolved Service unavailable

We are currently investigating this issue.

Resolved SignRequest service unavailable

For about 2 minutes the service was unavailable due to an error in our systems.