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Last known issue: about 2 months ago
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Resolved Redirect to 404 after signing a document in the dutch language interface
After a user signs a document using the dutch language interface, we show this page by default https://signrequest.com/nl/landing/bevestiging-getekend. Between Jan 7th and Jan 14th, the default page: https://signrequest.com/nl/landing/bevestiging-getekend was not accessible. Our default page is not used for team documents where "Landing page" is set as a team setting.
Resolved Partial outage when using the legacy prepare document page.
We had a partial outage for users on the legacy system / design that affected document preparation. In the page preparing your document, you were not able to add new contacts. In the page preparing your document, the new added placeholders were not saved in the backend (silently discarded after clicking Sign and Send). The consequences were that the signers of your document could not see a place to sign. The issue persisted since the release on Thursday, 2020-12-10, 11:00 CET until Friday, 2020-12-11, 15:45 CET
Resolved SignRequest service unavailable
During a maintenance deployment we had downtime for less than a minute. We are investigating the reasons for the downtime.
Resolved Service unavailable
We are currently investigating this issue.
Resolved SignRequest service unavailable
For about 2 minutes the service was unavailable due to an error in our systems.
Resolved SignRequest service unavailable
For about 10 minutes the service was unavailable due to an error in our systems.
Resolved SalesForce integration
We are currently investigating an issue with our SalesForce integration, which prevents (some) users from using the SignRequest service.
Resolved Prepare document service interruption
Between 12:00 and 13:30 CET we've faced a service interruption which prevented a small set of users to prepare documents before sending them out to the recipients. After identifying the issue we've rolled back to the previous stable version. We will investigate what caused this issue and if necessary publish an analysis (post-mortem).
Resolved List of signers missing in API response
Documents retrieved from the API were returned without the signer list. We've rolled back the change which caused this behavior and we will investigate what caused this problem.
Resolved Database maintenance
Maintenance of our database takes longer than expected.
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