Outage in SignRequest

Long waiting times when a new document is uploaded on signrequest.com

Resolved Minor

February 04, 2022 - Started about 2 years ago - Lasted about 2 months
Official incident page

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Outage Details

We are currently investigating this issue

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 02/08/2022 11:29AM

We have tracked down another potential issue to the performance of the application. We mitigated that issue and we are now monitoring the results.

MONITORING about 2 years ago - at 02/04/2022 04:45PM

We are having performance issues: converting documents and other similar actions take a longer time than usual at peak times.

We increased server capacity and we are monitoring the situation to see the effects on processing times.

INVESTIGATING about 2 years ago - at 02/04/2022 11:50AM

We are currently investigating this issue

Latest SignRequest outages

SignRequest unavailable - 9 months ago

Delayed document processing - almost 2 years ago

Long waiting times when a new document is uploaded on signrequest.com - about 2 years ago

SignRequest affected by AWS downtime - over 2 years ago

Service intermittently unavailable - over 2 years ago

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