Outage in Sinch

DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR || TT# MNOC-48472

Resolved Minor

June 09, 2023 - Started 11 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Ticket Number :: MNOC-48472 Services:: DI SMS 365 (SMSx) Description :: Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages. Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : Fri Jun 09 19:16:27 GMT 2023 If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/10/2023 12:13AM

Dear client,

The queues are processed.

INVESTIGATING 11 months ago - at 06/09/2023 07:17PM

Ticket Number :: MNOC-48472
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Fri Jun 09 19:16:27 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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