Number of Incidents
1 outages
Since last incident
14 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Sisense for Cloud Data Teams.
Minor · started 14 days ago
Git Integration is not working for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.
Minor · 2 months ago · lasted about 7 hours
Support Ticket System Unavailable
The backend service that powers Sisense's ticket portal is currently down. In the interim, new tickets can be submitted to the Sisense Support Team via email at support@sisense.com.
Minor · 3 months ago · lasted 44 minutes
Sisense for Cloud Data Teams Chat Service is Down
The in-app chat functionality for Sisense for Cloud Data Teams is down. We are currently investigating the issue. In the meantime, our Support team can be reached via email at supportdt@sisense.com.
Minor · 3 months ago · lasted about 2 hours
Performance Degradation for us-east-2 customers
We are working with AWS to investigate performance degradation for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/home#
Minor · 6 months ago · lasted about 20 hours
The Cloud Data Teams (Periscope) was mostly unoperational 10:58-11:10 PST. Some users were able to get to the login screen. Currently the CDT is fully operational. The root cause is under investigation. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.
Minor · 10 months ago · lasted 40 minutes
Issue with Date Dimensions in version 2022.1
In certain circumstances, some customers who upgraded to the latest version (2022.11) may experience issues with date dimensions. When this happens, certain widgets may not present data as expected. A solution is being investigated. No other upgrades are affected and no other functionality is affected.
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