This chart provides user-reported problems for Sisense for Cloud Data Teams in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Sisense for Cloud Data Teams status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Sisense for Cloud Data Teams outages and possible affected you.
Minor Resolved · about 2 months ago · lasted 40 minutes
In certain circumstances, some customers who upgraded to the latest version (2022.11) may experience issues with date dimensions. When this happens, certain widgets may not present data as expected. A solution is being investigated. No other upgrades are affected and no other functionality is affected.
Minor Resolved · about 2 months ago · lasted about 1 hour
We are working with AWS to investigate network connectivity issues for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status
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Minor Resolved · 5 months ago · lasted 1 day
Search engine in the Sisense for CDT application is not working as expected for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
Major Resolved · 6 months ago · lasted 9 minutes
The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected]
Minor Resolved · 6 months ago · lasted about 2 hours
Sisense MS unavailable for some Cloud customers
We are working with AWS to investigate network connectivity issues for some instances and increased error rates and latencies for the EC2 APIs within the US-EAST-2 Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status The Sisense Support Team can be reached at [email protected]
Major Resolved · 9 months ago · lasted about 1 hour
Charts not loading
Charts in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at [email protected] or via live chat.
Minor Resolved · 10 months ago · lasted less than a minute
Support services delay due to the ticketing system outage
The support team is currently experiencing difficulties with the proper response times due to the ticketing system outage. Our engineers are actively investigating the issue. The Sisense for Cloud Data Teams application is not affected and functioning properly. The Sisense Cloud Support Team can be reached at [email protected]
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