SiteSpect Status

Resolved SiteSpect Helpdesk Email Support Issue

We are currently experiencing an issue accessing Helpdesk support tickets submitted via email. We are working with our CRM provider on a resolution. If you have a support need, please call the SiteSpect Helpdesk at 1-844-859-1900. Thank you!

Resolved Helpdesk Email Issue

Due to an issue with our helpdesk provider, emails to [email protected] are not working. For now, please call us instead: * US: +1 (800) 683-9832 * UK: +44 (0) 20 3239 8591 * NL: +31 20 82 020 82 * DE: +49 893 803 8076 * ES: +34 911 239 221

Resolved Issue with logging into control panel

At approximately 3:15 AM Eastern time, SiteSpect’s engineering team was alerted to an issue that affected some users trying to log in to the platform. Investigation was promptly initiated and a fix determined and deployed at approximately 5:40 AM Eastern time. The issue only affected login capability and had no effect on campaigns, data or other platform functions. This issue is now resolved. If you have any questions please reach out to [email protected]

Resolved UK Phone Number problem

Our UK telephone number (+442032398591) is currently not working, and we are investigating the problem. Customers needing support are, for the time being, requested to dial our US number +1 6178591900 or email [email protected] whilst we work to resolve the problem. We apologize for the inconvenience.

Resolved Traffic re-routed from LON2 POP

Between 15:20 UTC and 15:45 UTC, the Lon2 POP experienced degraded performance. The issue was mitigated by SiteSpect engineers and we are actively investigating this incident. Site traffic has been automatically routed away to the most optimal POP. Typically site visitor’s browsers react to this change within 30 to 60 seconds. During this time period, end users may have experienced extended page load times. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

Resolved Problem with Single Sign On (SSO) to SiteSpect Cloud

Single Sign On (SSO) to SiteSpect Cloud is currently experiencing problems, and users who use this authentication method may not be able to login. We are actively investigating this issue with our 3rd party SSO provider and expect to post an update shortly. We apologize for the inconvenience.

Resolved Traffic rerouted from CHG, ATL, LON and LON2 POPs

Starting at 20:50 UTC on Sat, Sep 7 2019, end-user traffic has been re-routed from POPs in CHG, ATL, LON and LON2 while we investigate a systems issue. Customers who are homed specifically to SiteSpect Cloud's EU datacenters may experience a SiteSpect bypass whereby end user traffic routes directly to your origin. There is no disruption to end-user traffic, no impact to your infrastructure, Control Panel functions, or to the integrity of the campaigns. A status update will be posted on this page when the POP is brought back into circulation. Please contact SiteSpect Help Desk at [email protected] if you have any questions.

Resolved Traffic rerouted from DAL, NYJ, SJE and AMS POPs

Starting at 14:30 UTC on Sat, Sep 7 2019, end-user traffic has been re-routed from POPs in DAL, NYJ, SJE and AMS while we investigate a systems issue. There is no disruption to end-user traffic, no impact to your infrastructure, Control Panel functions, or to the integrity of the campaigns. A status update will be posted on this page when the POP is brought back into circulation. Please contact SiteSpect Help Desk at [email protected] if you have any questions.

Resolved Reporting Delay

Starting at approximately 19:00 UTC, SiteSpect Cloud started experiencing a reporting delay. SiteSpect engineers have identified the issue and are actively working on resolving the incident. While reporting data may be delayed, there is no loss of reporting data, nor disruption to Control Panel access, and all testing and optimization campaigns remain active. Please expect an update within the next two hours. Reach out to our SiteSpect Help Desk at [email protected] if you have any questions.

Resolved Reporting Delay

Starting at 12:51 UTC, SiteSpect started experiencing a reporting delay. SiteSpect engineers have identified the issue and are actively working on resolving the incident. While reporting data may be delayed, there is no loss of reporting data, nor disruption to Control Panel access, and all testing and optimization campaigns remain active. Please expect an update within the next two hours. Reach out to our SiteSpect Help Desk at [email protected] if you have any questions.