SiteSpect Status

Resolved Widespread Global Internet Outage

A widespread global internet outage began at approximately 11:37 am eastern time. It is affecting a number of large websites around the world, both SiteSpect clients and non-SiteSpect clients. We are watching the issue and will update this with any news and updates.

Resolved Reporting delay

Starting at approximately 13:55 UTC, SiteSpect Cloud started experiencing a reporting delay. SiteSpect engineers have identified the issue and are actively working on resolving the incident. While reporting data may be delayed, there is no loss of reporting data, nor disruption to Control Panel access, and all testing and optimization campaigns remain active. Please expect an update within the next two hours. Reach out to our SiteSpect Help Desk at [email protected] if you have any questions.

Resolved SiteSpect Helpdesk Email Support Issue

We are currently experiencing an issue accessing Helpdesk support tickets submitted via email. We are working with our CRM provider on a resolution. If you have a support need, please call the SiteSpect Helpdesk at 1-844-859-1900. Thank you!

Resolved Helpdesk Email Issue

Due to an issue with our helpdesk provider, emails to [email protected] are not working. For now, please call us instead: * US: +1 (800) 683-9832 * UK: +44 (0) 20 3239 8591 * NL: +31 20 82 020 82 * DE: +49 893 803 8076 * ES: +34 911 239 221

Resolved Issue with logging into control panel

At approximately 3:15 AM Eastern time, SiteSpect’s engineering team was alerted to an issue that affected some users trying to log in to the platform. Investigation was promptly initiated and a fix determined and deployed at approximately 5:40 AM Eastern time. The issue only affected login capability and had no effect on campaigns, data or other platform functions. This issue is now resolved. If you have any questions please reach out to [email protected]