Is Smarty Down?

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IsDown continuously monitor the official Smarty status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Smarty outages.

Stats for Smarty outages in the last 30 days

Number of Outages


Average Downtime

0 mins

Total Downtime

0 mins

Since last incident

381 days

Users reports for Smarty in the last 12 hours

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Get access to historical data and Smarty's lastest outages

Minor · about 1 year ago · lasted about 1 hour

International Street API service

In two of our datacenters, our International Street API service is in a degraded state. We are currently investigating.

Minor · almost 2 years ago · lasted 10 months

Datacenter IP Address Changed

As of 14:25 (Mountain Time) today we migrated one of our facilities (US West Coast) to a new IP address. This update should not affect any of our customers that are following our recommended Technical Requirements ( Any customers who are hard-coding our IP addresses, without going through our Forward Proxy API (, could be affected adversely.

Minor · about 2 years ago · lasted about 1 year

Website outage

Our website is currently down. We are working to resolve the problem as quickly as possible. Our API services are unaffected..

Minor · about 2 years ago · lasted about 1 year

International Street API latency post mortem

During Thursday 11 March 2020 and Saturday 13 March 2020 we noticed higher than normal latencies in our International Street API endpoint in two of our facilities. The problem was found to be coming where the default configuration in these specific facilities used slower, magnetic hard disk drives (HDD) instead of faster, solid state drives (SSD). This combined with a large influx of new requests from customers to cause the latency. The servers were quickly changed to all use solid state drives and the latency returned to normal. We have updated the configuration to explicitly require high-performance solid-state drives for the International Street API endpoint.

Minor · about 2 years ago · lasted about 1 year

Minor bug prevented requests from legacy domains

During the course of a slow rollout of a newly rewritten authentication component, the software was deployed with an unintended bug which prevented the usual proxying of requests to the intended back-end service. The cause of the failure is due to an oversight on our part to register an old/legacy domain names still in use by affected customers ( as well as We have since re-added support for these domains and will continue with our slow rollout. Customers should update to the canonical hostnames for respective services ( and

Minor · about 2 years ago · lasted about 1 year

TLS Certificate Update

The TLS certificate for our API services has been renewed. The updated certificate will be rolled out to all of our services over the next 24 hours. The updated certificate has a new root path. For details on our Trusted Certificate Authorities, review our requirements page:

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Minor · over 2 years ago · lasted about 1 year

Datacenter with above average latency removed

One of the datacenters that we use was exhibiting an above average latency. That datacenter has been removed from service until the latency issue is resolved.

Minor · over 2 years ago · lasted over 1 year

Momentary connection issues

Around 11:30 MDT some services were upgraded in one of our data centers. This may have caused some customers to experience a momentary connection problem if their requests were pointing to that data center at the time. The situation has been resolved.

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Frequently Asked Questions

Is Smarty down right now? What is Smarty current status?
Smarty seems to be up and running. We've updated the status 2 minutes ago.
Was Smarty down today?
Smarty is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Smarty, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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