Outage in SMSPortal

Service Degradation - Cell C SA

Resolved Minor
February 24, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Cell C are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. Type: Delivery Degradation Impact: Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact support@smsportal.com should you require further information or assistance. The SMSPortal Team
Components affected
SMSPortal Africa
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/24/2023 04:03PM

After extensive monitoring, we believe this issue to be resolved.

MONITORING about 1 year ago - at 02/24/2023 03:00PM

Cell C SA have informed us that the issue has been resolved and that they are currently processing the backlog of messages. We will continue to monitor extensively.

INVESTIGATING about 1 year ago - at 02/24/2023 10:03AM

Cell C are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected.

SMSPortal have rerouted all possible traffic in order to limit any impact to customers.

Type: Delivery Degradation
Impact: Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA.

We appreciate your patience while the operator works to resolve the issue and we will keep you updated.

Please contact support@smsportal.com should you require further information or assistance.

The SMSPortal Team

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