Outage in Snapsheet

SmartCommunications/AWS Issue

Resolved Minor

July 28, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Summary of Issue: - Time/Date Issue Identified --> Thursday 7/28/22 at approximately 1pm Central Time - Description of Issue --> Users are unable to access the SmartCommunications Draft Editor and are receiving a loading error message. - Next Steps --> This issue was caused by an AWS outage. Snapsheet and SmartCommunications are actively addressing this matter. SmartCommunications informed Snapsheet that the issue is being fixed, there has been improvement, and that the issue could be fully resolved in about 1 hour. Snapsheet will share another update once new information is available. We're terribly sorry for the issue. - Link Regarding AWS Outage --> https://seekingalpha.com/news/3862592-amazon-investigating-aws-outage-in-us-east-region?utm_source=feed_news_all&utm_medium=referralhttps://seekingalpha.com/news/3862592-amazon-investigating-aws-outage-in-us-east-region?utm_source=feed_news_all&utm_medium=referral - Resolution Reached --> This issue was fully resolved at approximately 5pm Central Time

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/28/2022 10:13PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/28/2022 07:09PM

Summary of Issue:
- Time/Date Issue Identified --> Thursday 7/28/22 at approximately 1pm Central Time

- Description of Issue --> Users are unable to access the SmartCommunications Draft Editor and are receiving a loading error message.

- Next Steps --> This issue was caused by an AWS outage. Snapsheet and SmartCommunications are actively addressing this matter. SmartCommunications informed Snapsheet that the issue is being fixed, there has been improvement, and that the issue could be fully resolved in about 1 hour. Snapsheet will share another update once new information is available. We're terribly sorry for the issue.

- Link Regarding AWS Outage --> https://seekingalpha.com/news/3862592-amazon-investigating-aws-outage-in-us-east-region?utm_source=feed_news_all&utm_medium=referralhttps://seekingalpha.com/news/3862592-amazon-investigating-aws-outage-in-us-east-region?utm_source=feed_news_all&utm_medium=referral

- Resolution Reached --> This issue was fully resolved at approximately 5pm Central Time

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