Outage in Snapsheet

Details Not Appearing in Claim File's "History" Section

Resolved Minor

June 02, 2022 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Summary of Issue: Time/Date Issue Identified --> Thursday 6/2 at 7:53am CT Description of Issue --> Upon visiting a claim file's "History" section, details aren't appearing in the default "Claim History" view. Workaround --> If you visit the exposure's "History" section, you could see the entries for notes, etc. Next Steps --> Snapsheet is actively investigating this matter and we'll share another update ASAP. We're terribly sorry for the issue. Resolution Reached --> At approximately 12:40pm CT the fix was deployed to the impacted environments.

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/02/2022 05:57PM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 06/02/2022 02:18PM

Summary of Issue:

Time/Date Issue Identified --> Thursday 6/2 at 7:53am CT

Description of Issue --> Upon visiting a claim file's "History" section, details aren't appearing in the default "Claim History" view.

Workaround --> If you visit the exposure's "History" section, you could see the entries for notes, etc.

Next Steps --> Snapsheet is actively investigating this matter and we'll share another update ASAP. We're terribly sorry for the issue.

Resolution Reached --> At approximately 12:40pm CT the fix was deployed to the impacted environments.

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