Outage in Socialbakers

Partial outage of Publisher: TikTok data-connection disruption, Publishing and Renew malfunction

Resolved Minor

November 18, 2022 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

TikTok is currently facing a problem with their API. This will cause the TikTok connections to expire and the renew process will not work. This issue also applies to TikTok publishing. We are in contact with TikTok to resolve the issue as soon as possible We apologize for the inconvenience and will post another update as soon as we learn more.

Components affected

Socialbakers Publisher

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/18/2022 06:04PM

The issue was resolved. All TikTok connections are being reconnected automatically. The renew action is again fully functional.

IDENTIFIED over 1 year ago - at 11/18/2022 01:07PM

TikTok is currently facing a problem with their API. This will cause the TikTok connections to expire and the renew process will not work. This issue also applies to TikTok publishing. We are in contact with TikTok to resolve the issue as soon as possible

We apologize for the inconvenience and will post another update as soon as we learn more.

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