Outage in Soracom

Connectivity Issue Affecting SORACOM Air for Sigfox

Resolved Minor
July 03, 2022 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

(English follows Japanese) 現在、SORACOM Air for Sigfox の通信(アップリンク・ダウンリンク)に問題が起きています。エンジニアチームが調査しています。 --- Our engineering team has observed an unusual increase in connection failures (both uplink and downlink) affecting SORACOM Air for Sigfox devices, and is currently investigating the issue.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 07/03/2022 03:51AM

(English follows Japanese)

SORACOM Air for Sigfox で発生していた問題について、現在までに回復傾向を確認しており、通常通りのサービスレベルに戻るまで経過を観察しています。完全な復旧を確認でき次第、あらためてこのページでお知らせいたします。

---

We have confirmed a recovery trend so far, and are monitoring the connectivity issue affecting SORACOM Air for Sigfox as it is restored and the service level returns to normal.
We will update this page once we have confirmed full recovery.

IDENTIFIED almost 2 years ago - at 07/03/2022 02:51AM

(English follows Japanese)

Sigfox Network の通信障害の影響により、SORACOM Air for Sigfox の通信遅延や転送失敗の増加を観測しています。引き続きSORACOM プラットフォームのトラフィック状況を監視しています。
Sigfox の障害レポート( https://status.sigfox.com/incidents/ )もあわせてご確認ください。
事象に進展があり次第、または 日本時間 2022-07-03 18:00 までを目処に、あらためてこのページでお知らせいたします。
---
Due to an issue on the Sigfox network, we are observing that some messages are processed with more latency than usual while others are not being delivered.
Our engineers are closely monitoring the performance of the network to restore normal operation.
You may find more details on the Sigfox status page here: https://status.sigfox.com/incidents/
We will update this page once there is any progress, or before 2022-07-03 09:00 UTC.

IDENTIFIED almost 2 years ago - at 07/03/2022 01:21AM

(English follows Japanese)

Sigfox Network の通信障害の影響により、SORACOM Air for Sigfox の通信遅延や転送失敗の増加を観測しています。引き続きSORACOM プラットフォームのトラフィック状況を監視しています。
Sigfox の障害レポート( https://status.sigfox.com/incidents/ )もあわせてご確認ください。

---
Due to an issue on the Sigfox network, we are observing that some messages are processed with more latency than usual while others are not being delivered.
Our engineers are closely monitoring the performance of the network to restore normal operation.
You may find more details on the Sigfox status page here: https://status.sigfox.com/incidents/

INVESTIGATING almost 2 years ago - at 07/03/2022 12:19AM

(English follows Japanese)

現在、SORACOM Air for Sigfox の通信(アップリンク・ダウンリンク)に問題が起きています。エンジニアチームが調査しています。

---
Our engineering team has observed an unusual increase in connection failures (both uplink and downlink) affecting SORACOM Air for Sigfox devices, and is currently investigating the issue.

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