Outage in Soracom

Connectivity issue affecting SORACOM IoT SIM

Resolved Minor

July 10, 2022 - Started almost 2 years ago - Lasted 41 minutes
Official incident page

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Outage Details

(English follows Japanese) SORACOM IoT SIM (グローバルカバレッジ) にて、現在繋がりにくい状況となっています。エンジニアチームが調査しています。 --- Our engineering team has observed an increase in the number of SORACOM IoT SIMs (Global coverege) that are unable to connect, and is currently investigating the issue.

Components affected

Soracom planX1 (rendezvous point : United States) Soracom planP1 (rendezvous point : Japan) Soracom planX1 (rendezvous point : Japan) Soracom planP1 (rendezvous point : United States) Soracom planX1 (rendezvous point : Germany) Soracom plan01s (rendezvous point : Germany) Soracom plan01s (rendezvous point : Japan) Soracom plan01s (rendezvous point : United States) Soracom planP1 (rendezvous point : Germany)

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 07/10/2022 06:35AM

(English follows after Japanese)

SORACOM IoT SIM (グローバルカバレッジ) の 4G/LTE での接続が繋がりにくい状況について、原因の特定が完了し対策を実施しました。
現在、通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。

---

We have identified the root cause of Soracom IoT SIM (Global coverage) via 4G/LTE connection failures, and have implemented a fix.
We are currently monitoring our networking components as the service is recovering, and will update this page once the service is fully restored.

INVESTIGATING almost 2 years ago - at 07/10/2022 05:59AM

(English follows Japanese)

SORACOM IoT SIM (グローバルカバレッジ) にて、現在繋がりにくい状況となっています。エンジニアチームが調査しています。

---

Our engineering team has observed an increase in the number of SORACOM IoT SIMs (Global coverege) that are unable to connect, and is currently investigating the issue.

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