Outage in Soracom

Connectivity issue affecting SORACOM IoT SIM (planX1)

Resolved Minor
February 16, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Need to monitor Soracom outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Soracom, and never miss an outage again.
Start Free Trial

Outage Details

(English follows Japanese) SORACOM IoT SIM (planX1) にて、現在繋がりにくい状況となっています。エンジニアチームが調査しています。 --- Our engineering team has observed an unusual increase in the number of SORACOM IoT SIMs (planX1) that are unable to connect, and is currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/16/2023 03:45PM

(English follows Japanese)
日本時間 2023-02-16 23:03 頃から 23:39 頃の間、一部の SORACOM IoT SIM (planX1) にて接続しづらい事象が発生しておりました。原因の対処とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。
---
The communication issue that affected Soracom IoT SIM (planX1) beginning on 2023-02-16 14:15 UTC has been resolved as of 2023-02-16 14:39 UTC. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.

MONITORING about 1 year ago - at 02/16/2023 02:43PM

(English follows Japanese)
SORACOM IoT SIM (planX1) で発生していた問題について、現在までに回復傾向を確認しており、通常通りのサービスレベルに戻るまで経過を観察しています。完全な復旧を確認でき次第、あらためてこのページでお知らせいたします。
---
We have confirmed a recovery trend so far, and are monitoring the connectivity issue affecting SORACOM IoT SIMs (planX1) as it is restored and the service level returns to normal.
We will update this page once we have confirmed full recovery.

INVESTIGATING about 1 year ago - at 02/16/2023 02:25PM

(English follows Japanese)

SORACOM IoT SIM (planX1) にて、現在繋がりにくい状況となっています。エンジニアチームが調査しています。
---
Our engineering team has observed an unusual increase in the number of SORACOM IoT SIMs (planX1) that are unable to connect, and is currently investigating the issue.

Start monitoring Soracom and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime