Outage in Soymach

Performance degradation in production

Resolved Minor

December 17, 2020 - Started over 3 years ago - Lasted over 1 year
Official incident page

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Outage Details

We have been alerted to performance degradation in all production instances following the release of v9.79.0, which may result in increased latency and timeouts. More specifically, the issue seems to stem from the encryption of files stored in S3. A fix has been found, which we are now in the process of implementing. We apologise for the inconvenience caused.

Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 12/17/2020 04:46PM

This incident has been resolved.

IDENTIFIED over 3 years ago - at 12/17/2020 03:36PM

We have been alerted to performance degradation in all production instances following the release of v9.79.0, which may result in increased latency and timeouts. More specifically, the issue seems to stem from the encryption of files stored in S3.

A fix has been found, which we are now in the process of implementing. We apologise for the inconvenience caused.

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