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We continuously monitor the official Sparkcentral status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Sparkcentral outages.
Minor Resolved · started about 1 year ago
Emails to [email protected] not coming in
We are currently aware of support emails not reaching [email protected] Because of this, we will not receive any questions sent to that address. While our engineers are working to resolve that, please submit any tickets to [email protected] We would like to thank you for your understanding.
Major Resolved · started about 1 year ago
Our engineering team is currently investigating what is causing agents to not be able to log into the European Sparkcentral platform.
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Major Resolved · started over 1 year ago
Facebook inbound messages issue
We are experiencing issues with Facebook Messages. You may have issues receiving inbound messages. Our team is working to resolve the issue as quickly as possible. We thank you in advance for your understanding and patience.
Minor Resolved · started over 1 year ago
Introducing Sparkcentral’s New Navigation Pane
Introducing Sparkcentral’s New Navigation Pane We just wanted to remind you that starting tomorrow, the way you access conversations, analytics, and settings in Sparkcentral is changing. What’s new? Previously, access to all areas of Sparkcentral was via tabs at the top of the window. Now, most of these access points are in a new left navigation pane. What’s not changing? The features and functionality of conversations and settings have not changed. You can find more information on our Help Center. If you have any questions, please get in touch with your Customer Support Manager who will be happy to help! Thanks!
Minor Resolved · started over 1 year ago
Disruptions in Instagram Comments
We are currently investigating an issue with Instagram's API not sending us comments for specific Instagram Posts. You might notice some comments not coming into Sparkcentral. We are currently in communication with Facebook to see what is causing this on their end.
Major Resolved · started over 1 year ago
Issues with WhatsApp, Facebook and Instagram channels
We're currently investigating reports of issues with availability across our WhatsApp, Facebook Messenger and Instagram channels.
Minor Resolved · started over 1 year ago
Facebook and Instagram Post content not visible
We are experiencing issues with showing Facebook and Instagram Post contents. You may have issues seeing the contents of these posts. Our team is working with Facebook to resolve the issue as quickly as possible. We thank you in advance for your understanding and patience.
User-reported problems for Sparkcentral in the last 12 hours. It's a collection of user reports from different sources.
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