Outage in Spektrix

Issue with confirming baskets with donations

Resolved Minor
December 08, 2022 - Started over 1 year ago
Official incident page

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Outage Details

We have identified and issue where some customers are unable to proceed in the booking flow without clicking 'Continue with my donation' which then causes an error and does not allow them to proceed. We have identified the issue and are looking to resolve as soon as possible. We will update when we have more news.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/08/2022 04:18PM

We have applied a solution that we are happy has resolved the issue. Customers should no longer see this errorr when proceeding through the booking flow with a donation ask.

IDENTIFIED over 1 year ago - at 12/08/2022 04:03PM

We have identified and issue where some customers are unable to proceed in the booking flow without clicking 'Continue with my donation' which then causes an error and does not allow them to proceed.
We have identified the issue and are looking to resolve as soon as possible.

We will update when we have more news.

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