Outage in Spiceworks

Cloud Help Desk - Delayed incoming email

Resolved Minor

March 01, 2022 - Started about 2 years ago - Lasted 28 days
Official incident page

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Outage Details

We have reports of mail being delayed or not reaching cloud help desk accounts. The development team are investigating.

Components affected

Spiceworks Cloud Help Desk

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 03/01/2022 05:20PM

We're looking at around 15 minutes delay now. The team will continue to monitor after we're fully caught up.

MONITORING about 2 years ago - at 03/01/2022 03:24PM

We have identified the issue and a fix is in place. Extra processing is being done to "catch up" on the queued incoming email. We're currently running 70 minutes behind.

INVESTIGATING about 2 years ago - at 03/01/2022 02:05PM

We have reports of mail being delayed or not reaching cloud help desk accounts. The development team are investigating.

Latest Spiceworks outages

New cloud help desk email addresses return "550 No Such User" error - 16 days ago

Cloud Help Desk: Ticket Bulk/File Import Unavailable - 3 months ago

Cloud help desk Portal - Cannot submit tickets - 5 months ago

Cloud Help Desk - Email delays - 7 months ago

Spiceworks Community - High Latency/Site Inaccessible - 8 months ago

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