Outage in Spiceworks

Mimecast Users May See Notification Issues

Resolved Minor
February 08, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We're receiving reports that folks using Mimecast (and possibly other email protection services) may be seeing blocked mail from Spiceworks due to a blacklisted IP address. While we work to resolve that issue, you can ensure mail delivery in the meantime by whitelisting our main IP addresses: 167.89.74.79 167.89.75.142 167.89.82.157
Components affected
Spiceworks Cloud Help Desk
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/09/2023 10:10PM

We haven't received any user complaints today following the resolution, here, but please let us know if delivery issues recur. To follow along, we will be spending some time seeking out ways to manage and improve the Cloud Help Desk's email service reputation.

MONITORING about 1 year ago - at 02/08/2023 11:32PM

The IP addresses have been delisted - we expect outbound notifications will arrive without issue.

If that's not the case, or if you have related questions, feel free to reach out: support@spiceworks.com

IDENTIFIED about 1 year ago - at 02/08/2023 05:04PM

We're receiving reports that folks using Mimecast (and possibly other email protection services) may be seeing blocked mail from Spiceworks due to a blacklisted IP address. While we work to resolve that issue, you can ensure mail delivery in the meantime by whitelisting our main IP addresses:
167.89.74.79
167.89.75.142
167.89.82.157

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