Outage in Split

Delays in data processing

Resolved Minor
September 09, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

An ongoing event for AWS SSM service is impacting our data processing services, resulting in delays. We are working on applying a remedy for this on our end. Customers should expect delays in the following services: - Metrics impact calculation - S3 inbound and outbound integration There is no data loss. S3 inbound and outbound data will be backfilled once our services are restored. Data exports through our Data Hub may not be available for this period of time. For more details on AWS's SSM service event: https://health.aws.amazon.com/health/status
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/09/2022 06:13PM

We are seeing recovery for our data processing services.

Metrics calculation, data exports, and S3 outbound and inbound integrations are processing data normally now. Some customers may still experience some delays while all systems fully recover.

We continue to monitor the results.

IDENTIFIED over 1 year ago - at 09/09/2022 05:26PM

An ongoing event for AWS SSM service is impacting our data processing services, resulting in delays. We are working on applying a remedy for this on our end.

Customers should expect delays in the following services:
- Metrics impact calculation
- S3 inbound and outbound integration

There is no data loss. S3 inbound and outbound data will be backfilled once our services are restored.

Data exports through our Data Hub may not be available for this period of time.

For more details on AWS's SSM service event: https://health.aws.amazon.com/health/status

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