Outage in Sprout Social

Missing Twitter Post Metrics

Resolved Major

May 17, 2023 - Started 11 months ago - Lasted 5 days
Official incident page

Need to monitor Sprout Social outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sprout Social, and never miss an outage again.
Start Free Trial

Outage Details

Sprout has been experiencing issues pulling in Twitter post metrics since May 12, 2023. This includes Engagements and Impressions. This affects both profile-level reports (such as the Twitter Profiles Report) and post-level reports (Post Performance Report). Our engineers are actively investigating the root cause of the problem and are working to resolve it as soon as possible. Please subscribe to receive additional updates. We apologize for the inconvenience.

Components affected

Sprout Social Web Application

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/22/2023 05:19PM

The issues with Twitter affecting post metrics appear to be resolved. Please subscribe to receive status updates.

MONITORING 11 months ago - at 05/19/2023 04:49PM

Twitter metrics have begun returning but are not fully restored yet. We are still monitoring the situation and apologize for any inconvenience. Please subscribe to receive additional updates.

MONITORING 11 months ago - at 05/18/2023 06:22PM

Twitter is currently experiencing difficulties that affect post metrics since May 12, 2023. This includes Engagements and Impressions. This affects both profile-level reports (such as the Twitter Profiles Report) and post-level reports (Post Performance Report). We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive additional updates.

INVESTIGATING 11 months ago - at 05/17/2023 05:02PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/17/2023 05:01PM

Sprout has been experiencing issues pulling in Twitter post metrics since May 12, 2023. This includes Engagements and Impressions. This affects both profile-level reports (such as the Twitter Profiles Report) and post-level reports (Post Performance Report).

Our engineers are actively investigating the root cause of the problem and are working to resolve it as soon as possible. Please subscribe to receive additional updates. We apologize for the inconvenience.

Latest Sprout Social outages

Facebook and Instagram Outage - about 1 month ago

Sprout Social Outage - about 1 month ago

LinkedIn Outage - about 2 months ago

Facebook and Instagram Outage - about 2 months ago

Instagram Video Publishing Issue - about 2 months ago

The easiest way to monitor Sprout Social and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook