Document Processing Delay

We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.

We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.

We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failure for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.