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Resolved Minor Degraded Performance: Square Online Checkout Links
We are currently investigating delayed payment acceptance for payments made via Square Checkout Links. We’ll be back to update as soon as we can once we receive more information from our Engineering teams.
Resolved Minor Performance Issues: Seller Community Login
We’ve identified an issue that may be impacting your ability to log into the Seller Community. Our Engineering Team is actively looking to the issue, and we will provide further updates as more information becomes available. We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or contact us through our social channels. If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line. Thank you for your patience.
Resolved Minor Performance Issues: Transactions
We're currently investigating an issue where some sellers are not seeing transactions appear in the transaction history on our Point of Sale apps, Square Dashboard and KDS for restaurants. Our engineering team are working on resolving the issue and we'll provide further updates as soon as we're able to. Thanks for your patience in the meantime.
Resolved Minor Performance Issues: Pooled Tips and Commissions
We're currently seeing a delay of approx. 8 hours for pooled tips to appear on timecards and commissions to appear for team members. Please note that Square has successfully captured this information, and it will appear correctly after the delay or once our team has implemented a fix for the issue. Thanks for your patience as we work to resolve this issue.
Resolved Minor Degraded Performance: Customer Directory Service
Our Engineering Team is continuing to determine the root cause of disruptions to Customer Management & Directory. This will affect all Customer Directory services including Invoices, Marketing, Appointments, and Card on File payments. We'll be back to update as soon as we know more.
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