Number of Incidents
3 outages
Since last incident
9 days
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Minor · 9 days ago · lasted about 2 hours
[Email] - [Issues with Web App sending domain]
Affected feature: Web App Sending domain Customers may be experiencing an issue with sending from the Web App. The issue appears to be due to capitalizations in emails and verified domains. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Minor · 9 days ago · lasted about 7 hours
[Intranet] - Staffbase News content no longer displayed within Sharepoint
Affected feature: Staffbase 365 News Central for SharePoint Some customers may be experiencing that Staffbase content is no longer displayed within Sharepoint since September 20th. Our teams have identified the root cause of why Staffbase news content is no longer being pulled into Sharepoint. Currently, the established JWT token used for authentication is no longer accepted by Sharepoint. We're in close contact with Microsoft to resolve this issue as quickly as possible. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Minor · 12 days ago · lasted 1 day
[Email] - [US - Unable to load drafts]
Affected feature: Unable to load drafts Users may be experiencing an issue with loading drafts on the email designer. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Major · about 1 month ago · lasted about 4 hours
[App/Intranet/Email] - Technical difficulties with the German server
Our German server is experiencing technical difficulties, and as a result, some apps might be temporarily unavailable, or not all functionalities are fully operable. Our team is working on a solution. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Major · about 1 month ago · lasted 3 days
[App/Intranet} - Technical difficulties with the US server
Issue: Cannot upload media We have received reports of some customers experiencing issues when uploading any media to their app/intranet sites. We will share more information soon. We apologize for any inconvenience that may be caused. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Minor · about 1 month ago · lasted about 16 hours
[Email] - [Unable to upload images on the email designer US/EU]
Affected feature: Upload Images on the email designer Users may be experiencing an issue with uploading images on the email designer tool. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
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