Outage in Stardekk

Not possible to receive online payments for reservations made through the Cubilis Booking Engine

Resolved Major
March 06, 2023 - Started about 1 year ago - Lasted about 19 hours
Official incident page

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Outage Details

At the moment, it is not possible for guests to pay online for reservations on our Cubilis Booking Engine. This only applies to properties working with an online payment provider (e.g. Mollie, Stripe...). It's also not possible to send payment requests in Bookingplanner. This does not affect reservations guaranteed by credit card or bank transfer. We will resolve this as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/07/2023 06:21AM

We can confirm it’s now possible again to make online payments and to send payment requests. The team will continue to monitor.

IDENTIFIED about 1 year ago - at 03/06/2023 12:00PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/06/2023 11:55AM

We want to notify you that the problem has been identified. Our cloud provider is working as quickly as possible to resolve the issue. Thank you for your patience.

INVESTIGATING about 1 year ago - at 03/06/2023 11:38AM

At the moment, it is not possible for guests to pay online for reservations on our Cubilis Booking Engine. This only applies to properties working with an online payment provider (e.g. Mollie, Stripe...). It's also not possible to send payment requests in Bookingplanner. This does not affect reservations guaranteed by credit card or bank transfer. We will resolve this as soon as possible.

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