Outage in Stardekk

Issue with viewing credit cards and importing reservations in PMS

Resolved Major
April 21, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Need to monitor Stardekk outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Stardekk, and never miss an outage again.
Start Free Trial

Outage Details

We have received some reports from customers who cannot view credit cards in Cubilis & Bookingplanner + cannot import reservations into their PMS system. We are reviewing both issues with urgency and will provide you with an update upon any change.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/21/2023 10:42AM

This issue has been resolved.

MONITORING about 1 year ago - at 04/21/2023 08:38AM

Services are returning to normal and you should be able to check credit cards again. It's also possible to import new reservations in your PMS. We will continue to monitor the situation.

INVESTIGATING about 1 year ago - at 04/21/2023 08:14AM

We have received some reports from customers who cannot view credit cards in Cubilis & Bookingplanner + cannot import reservations into their PMS system.

We are reviewing both issues with urgency and will provide you with an update upon any change.

The easiest way to monitor Stardekk and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime