Outage in Subbly

Renewals not processing

Resolved Minor

May 13, 2022 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We're currently experiencing some intermittent problems with some customer's renewals. Renewals are currently not processing while we investigate the issue.

Components affected

Subbly Billing Engine

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/13/2022 02:23PM

Issue has been identified and fix has been put in place. We're monitoring the behavior and renewals are intentionally still paused. We can expect everything to go back to normal in 1-2 hours.

INVESTIGATING almost 2 years ago - at 05/13/2022 01:51PM

We're currently experiencing some intermittent problems with some customer's renewals. Renewals are currently not processing while we investigate the issue.

Latest Subbly outages

Billing engine partial outage - 10 days ago

Billing Engine - Might delay renewals - about 1 month ago

Known minor issues due to a major upgrade - 3 months ago

Cart widget unresponsive - 3 months ago

Some automations and jobs not running properly - 6 months ago

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