Outage in SwaggerHub

Production Issues Affecting SwaggerHub

Resolved Minor

February 09, 2023 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

Sometimes even the best ideas need a little more time to get right. This past week we introduced some changes around user management into SwaggerHub. Unfortunately, those changes had unintended downstream impacts to users. We’d like to apologize to you, our valued partners. We know that delivering quality software over and over is demanding. We are dedicated to delivering our customers the best developer experience for API development. Because of this commitment to quality, our team has been working nonstop to correct some of the errors our customers have experienced. Fixes will occur between February 11th and February 13th, 2023. You may experience degraded performance during this window. If you experience any downtime outside of this window or have any questions, please submit your issue here: https://support.smartbear.com/swaggerhub/message/

Components affected

SwaggerHub Email Notifications SwaggerHub Payment SwaggerHub Web Application SwaggerHub API Mocking SwaggerHub Web Application

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/11/2023 02:28PM

This incident has been resolved.

MONITORING about 1 year ago - at 02/11/2023 02:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 02/09/2023 03:33PM

Sometimes even the best ideas need a little more time to get right. This past week we introduced some changes around user management into SwaggerHub. Unfortunately, those changes had unintended downstream impacts to users. We’d like to apologize to you, our valued partners. We know that delivering quality software over and over is demanding.

We are dedicated to delivering our customers the best developer experience for API development. Because of this commitment to quality, our team has been working nonstop to correct some of the errors our customers have experienced.

Fixes will occur between February 11th and February 13th, 2023. You may experience degraded performance during this window.

If you experience any downtime outside of this window or have any questions, please submit your issue here: https://support.smartbear.com/swaggerhub/message/

Latest SwaggerHub outages

SwaggerHub Login Issue - about 1 month ago

SwaggerHub Login Issues - about 1 year ago

SwaggerHub Login Issues - over 1 year ago

SwaggerHub Login Issues - Token Unknown or Expired - over 1 year ago

Intermittent Degraded Performance - over 1 year ago

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