Is Swapcard down?

Swapcard current official status is Up and running

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Swapcard Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Minor Increase error rate on community list for event planner accounts only

Please see our post-mortem below regarding the increase error rate on community list for event planner accounts only from November 29th, 2021 at ~14:17 UTC. On Monday, November 29th at ~14:19 UTC, we experienced an increase error rate on the community list page on event planner accounts only, this is due to a data upgrade on organisation rights management in accordance to our zero downtime strategy. On Monday, November 29th at ~14:17 UTC, our infrastructure team has been automatically alerted of an un usual increase error rate on community list pages for event planner account. Swapcard monitoring detected the start of disruption and activated the Swapcard Incident Response team. Swapcard’s team worked to triage and mitigate the incident by reverting the data upgraded to their original value and reverted services configuration. In parallel, the cause of the issue was investigated and short & mid & long term plans were put in place. Swapcard has deployed a permanent fix for this incident in accordance with our high standard in terms of deliverability. Affected customers may have been impacted by varying degrees and with a shorter duration than described above, the engineering team confirmed that no disruption for attendees & exhibitors has been reported. We consider the likelihood of a recurrence of this issue to be extremely low.

about 2 months ago Official incident report

Resolved Minor Developer: GraphQL Event API - Increase error rate

We have identified a latency issues that has lead to 503 error on the endpoint. The root cause has been found and the problem has been solved. We apologise for the inconvenience

Resolved Minor Latency increase

We are currently investigating this issue.

over 1 year ago Official incident report

Resolved Minor Developer: GraphQL Event API - Increase error rate

We have identified a configuration issues that has lead to 403 error on the endpoint. We apologise for the inconvenience

over 1 year ago Official incident report

Resolved Minor Studio - Version rolling update

We encounter an issue on the studio due to an improper version rolling update, we apologise for the disruption.

over 1 year ago Official incident report

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Is Swapcard down?
Swapcard seems to be up and running. We're updating the status regularly.
I'm having issues with Swapcard, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Swapcard is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Swapcard has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
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You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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