Is Swapcard Down?

Swapcard Status is Operational

Latest Swapcard Outages

Check the stats and details of the latest Swapcard outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
39 Days since last incident

Minor Resolved · about 1 month ago · lasted 11 minutes

Intermittent playback issues for Video

One of our video partner is experimenting an issue where some streams (live and on-demand) are experiencing playback issues, ranging from increased startup failures to increased stalling and rebuffering during playback.

Minor Resolved · about 2 months ago · lasted 11 minutes

Elevated API Errors

We're experiencing an elevated level of API errors and are currently looking into the issue.

Minor Resolved · 2 months ago · lasted 5 minutes

Investigating Headers Timeout Error

We are currently investigating this issue.

Minor Resolved · 3 months ago · lasted 39 minutes

Investigating intermittent "Something went wrong" error reported on Login

We are currently investigating this issue.

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Minor Resolved · 3 months ago · lasted 1 minute

Event app increase response time

We are currently investigating this issue.

Minor Resolved · about 1 year ago · lasted 4 months

Increase error rate on community list for event planner accounts only

Please see our post-mortem below regarding the increase error rate on community list for event planner accounts only from November 29th, 2021 at ~14:17 UTC. On Monday, November 29th at ~14:19 UTC, we experienced an increase error rate on the community list page on event planner accounts only, this is due to a data upgrade on organisation rights management in accordance to our zero downtime strategy. On Monday, November 29th at ~14:17 UTC, our infrastructure team has been automatically alerted of an un usual increase error rate on community list pages for event planner account. Swapcard monitoring detected the start of disruption and activated the Swapcard Incident Response team. Swapcard’s team worked to triage and mitigate the incident by reverting the data upgraded to their original value and reverted services configuration. In parallel, the cause of the issue was investigated and short & mid & long term plans were put in place. Swapcard has deployed a permanent fix for this i...

Minor Resolved · almost 2 years ago · lasted about 1 year

Developer: GraphQL Event API - Increase error rate

We have identified a latency issues that has lead to 503 error on the endpoint. The root cause has been found and the problem has been solved. We apologise for the inconvenience

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