Number of Incidents
1 outages
Since last incident
10 days
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Major · started 10 days ago
The Facebook and Instagram integrations' data source selection is temporarily down for some users
We’re currently experiencing a service outage for the Facebook and Instagram integrations' data source selection, which needs to be resolved on their end. Our team is in close contact with Meta's technical team to get it fixed as soon as possible. We’ve determined that Facebook and Instagram accounts not showing up in the data source selector affects some Meta users. At Swydo we’re committed to providing the best possible service. Rest assured we are doing our best to get the Facebook and Instagram data source selection restored at the earliest. We’ll give you an update once we have more information. Thank you for your patience. Your Swydo Team!
Major · 3 months ago · lasted 1 day
We’re currently experiencing a service outage for Twitter Ads, which needs to be resolved on their end. Our team is in close contact with their technical team to get it fixed as soon as possible. We’ve determined that Twitter is returning internal errors when we try to retrieve data from their platform, which is resulting in "Unfortunately something went wrong" or "Twitter Ads encountered an unknown error fetching the data." errors showing for Twitter Ads widgets. Most Twitter Ads users may be affected. At Swydo we’re committed to providing the best possible service. Rest assured we are doing our best to get Twitter Ads restored at the earliest. We’ll give you an update once we have more information. Thank you for your patience. Your Swydo Team!
Major · 3 months ago · lasted about 2 hours
Application + Integrations temporarily down
We’re currently experiencing a service outage with our hosting provider, which needs to be resolved on their end. Our team is in close contact with the technical team to get it fixed as soon as possible. We’ve determined that mostly users in the US region may be affected for the entire application and integrations for the rest of the world. At Swydo we’re committed to providing the best possible service. Rest assured we are doing our best to get Swydo restored at the earliest. We’ll give you an update once we have more information. Thank you for your patience. Your Swydo Team!
Major · 4 months ago · lasted about 1 hour
Google Ads & Google Universal Analytics temporarily down for most users
We’re currently experiencing a service outage for Google Ads and Google Universal Analytics, which needs to be resolved on their end. Our team is in close contact with Google's technical team to get it fixed as soon as possible. We’ve determined that when reporting on Google Ads and Google Universal analytics widgets, retrieving data from their platform fails consistently with internal errors. At Swydo we’re committed to providing the best possible service. Rest assured we are doing our best to get the integrations restored at the earliest. We’ll give you an update once we have more information. Thank you for your patience. Your Swydo Team!
Major · 4 months ago · lasted 4 days
Facebook Ads and Instagram Ads partial outage
We’re currently experiencing a partial service outage for Facebook Ads and Instagram Ads. Our team is in close contact with Facebook's technical team to get it fixed as soon as possible. We’ve determined that when reporting on Facebook Ads and Instagram Ads widgets, retrieving data from Facebook's platforms occasionally fails with different errors. Most Facebook & Instagram users may be affected. At Swydo we’re committed to providing the best possible service. Rest assured we are doing our best to get these integrations restored as soon as possible. We’ll give you an update once we have more information. Thank you for your patience. Your Swydo Team!
Minor · 7 months ago · lasted about 1 hour
We will do a quick maintenance on the 7th of March 2023 between 12:00 and 12:30 (CET time), and all our services will be down. Be aware that you won’t be able to access Swydo during that time, but rest assured, all your reports are safe and sound. We're sorry for the inconvenience. We promise we’ll be back ASAP. Your Swydo Team.
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