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Stats for SYNAQ official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

64 days

Users reports for SYNAQ in the last 12 hours

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Stay on top of SYNAQ's current and past outages

SYNAQ outages in the last 30 days per day

Minor · 2 months ago · lasted about 1 hour

Slow response - SYNAQ Cloud Mail

Dear SYNAQ Client, We have identified a minor Cloud Mail incident where a subset of clients are experiencing slow email responses on webmail. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise for the inconvenience caused. Sincerely, SYNAQ Technical Team

Minor · 3 months ago · lasted about 3 hours

SYNAQ Cloud Mail - Intermittent SMTP (Outgoing Mail) Sending Failures

Dear SYNAQ Client, We have identified a minor Cloud Mail incident where a subset of clients are experiencing intermittent failures on Sending Outgoing Mails. (Mails stuck in outbox, mail sending failures, cannot upload attachments and send). Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise again for the inconvenience caused. Sincerely, SYNAQ Technical Team

Minor · started 11 months ago

SYNAQ Cloud Mail - Intermittent Authentication Failures

Dear SYNAQ Client, We are experiencing an intermittent Send/Receive authentication issue on the SYNAQ Cloud Mail platform. Users may experience errors appearing on their mail clients when some authentication attempts time out. Our engineers are investigating the problem. Sincerely, SYNAQ Technical Team

Minor · started 12 months ago

General Services Incident - Intermittent Network Access

Dear SYNAQ Client, We are experiencing a network accessibility issue on all SYNAQ platforms, due to an upstream provider incident. We apologise for the inconvenience caused and would like to assure you that our engineers are working with the upstream provider to resolve this issue as a matter of urgency. Sincerely, SYNAQ Technical Team

Minor · started over 2 years ago

SYNAQ Securemail Issue - 14/05/2021

Dear Clients, SYNAQ Securemail is currently experiencing an issue where certain mails sent to O365 are experiencing delays in delivery. Engineers are investigating this as a matter of urgency.

Minor · started over 2 years ago

SYNAQ Securemail - 26/03/2021

Dear Clients, SYNAQ Securemail is currently experiencing an incident where no mail is being accepted inbound or outbound. Engineers are investigating this as a matter of urgency. We will send our next update in 30 minutes.

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