Outage in SYNAQ

SYNAQ Cloud Mail - Intermittent Authentication Failures

Resolved Minor

November 17, 2022 - Started over 1 year ago
Official incident page

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Outage Details

Dear SYNAQ Client, We are experiencing an intermittent Send/Receive authentication issue on the SYNAQ Cloud Mail platform. Users may experience errors appearing on their mail clients when some authentication attempts time out. Our engineers are investigating the problem. Sincerely, SYNAQ Technical Team

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/17/2022 08:45AM

Dear Clients,
The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality.

Sincerely,
SYNAQ Technical Team

MONITORING over 1 year ago - at 11/17/2022 07:45AM

Dear Clients,

Our engineers have identified the problem on the SYNAQ Cloud platform and have implemented a fix. Engineers are monitoring the service stability for the next one hour

We will send our next update in 60 minutes.

Sincerely,
SYNAQ Technical Team

INVESTIGATING over 1 year ago - at 11/17/2022 06:51AM

Dear Clients,

Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we are treating this as a top priority.
We will send our next update in 60 minutes.

Sincerely,
SYNAQ Technical Team

INVESTIGATING over 1 year ago - at 11/17/2022 06:10AM

Dear SYNAQ Client,

We are experiencing an intermittent Send/Receive authentication issue on the SYNAQ Cloud Mail platform.
Users may experience errors appearing on their mail clients when some authentication attempts time out.

Our engineers are investigating the problem.

Sincerely,
SYNAQ Technical Team

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