Outage in SysAid

Service disruptions INST06US

Resolved Minor
February 04, 2022 - Started about 2 years ago - Lasted about 2 months
Official incident page

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Outage Details

We are currently investigating an issue whereby multiple customer hosted on inst06us are reporting issues in regards to impossibility of accessing their Cloud URL under certain conditions (Invalid account error message). Clearing browser cache resolves the issue.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 02/04/2022 12:48AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 02/04/2022 12:32AM

We are currently investigating an issue whereby multiple customer hosted on inst06us are reporting issues in regards to impossibility of accessing their Cloud URL under certain conditions (Invalid account error message). Clearing browser cache resolves the issue.

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