Response failure on Whatsapp Channel.

We will continue to monitor the environment as the incident on our cloud provider side is still unresolved, and we are in communication with them reporting the impacts we have had on our infrastructure.
Punctual reflexes, such as disconnections, will continue to be investigated and dealt with by the team.

The problem that occurred in the infrastructure, caused by the cloud provider, was mitigated by the team. We are monitoring. Some point fixes are being made by restarting services.

We are continuing to work on a fix for this issue.

Impact: Whatsapp container infrastructure, randomly

Status: Some customers may experience unavailability in sending messages through the Whatsapp channel, both by Bot and Desk.
We are continuing to fix the affected customers as indicated by our monitoring.

Our responsible team continues to investigate the issue.

Initial analyzes indicate that this is a reflection that is occurring due to issues started the day before at our cloud provider. We are restarting the number of bots with problems resources.

We identified a response failure through the Whatsapp channel. Our technical team is already working