2 incidents in the last 7 days
2 incidents in the last 30 days
Last check: 4 minutes ago
Last known issue: 4 days ago
Resolved Reward Link error in Sandbox
Reward Link products are currently unable to be accessed in Sandbox. We are currently investigating the root case. This is only affecting Sandbox at this time.
Resolved Help Center current outage
Our Help Center (help.tangocard.com) for recipient support is currently experiencing an outage, and we are working with our partners to resolve.
Resolved Tango Card Website is currently unavailable
Our Tango Card website is currently unavailable. This does not have any effect on any of our services. We will update when it is restored.
Resolved Rewards Genius Order Details only displaying first page of Rewards
Currently, the Rewards Genius Order Details page is not allowing users to see more than the first page of their Rewards. This issue has been identified, and a fix is underway. The search feature on this page is still operational.
Resolved Credit Card transactions - intermittent errors
We are currently seeing elevated errors with some credit card transactions due to a partial outage with our processor.
Resolved Line Items not showing in Rewards Genius Order History
We have identified an issue where orders placed prior to 1:44pm PT today are not showing the list of line items in the Order Details page of the Order History in RG. We are working on a fix to repopulate this information in our searching index and will be repopulating most recent orders first.
Resolved Reward Link Preferred has been inactivated
We have inactivated our Reward Link Preferred catalog as it was incorrectly showing an expiration date of today. We are investigating the root cause.
Resolved Rewards Genius Email Statuses may be displaying inaccurately in Order History
Rewards Genius orders containing 20+ line items may be displaying inaccurate email statuses on the Order History page; however, accurate email statuses can be viewed in each line item’s specific Reward History. These orders should still be processed successfully. We’re actively working on a solution and will provide an update as soon as possible.
Resolved Reward Link performance is degraded
We are currently investigating the issue.
Resolved Item Outage - iFood Cartão Virtual R$50
We are experiencing an outage on iFood Cartão Virtual R$50. The affected UTID is U726062.
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