Ongoing Facebook Ads - Issues Rendering Ad Previews
Hello! We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pd...
Ongoing Facebook removing standalone Facebook Analytics Product on Jun 30 2021
Facebook has announced that the stand alone Facebook Analytics product will no longer be available on the Facebook side after June 30 2021. If you are relying on Facebook Analytics Data within TapAnalytics through a Smart Connector, please refer to Facebook's information about how to access historical data and what options are available for you to access analogous KPIs within the Facebook interface. For details from Facebook, please see this page: https://www.facebook.com/business/help/966883707418907?content_id=PEqsXysHjMqvkSw The TapClicks Facebook Ads and Facebook Insights Connectors will not be impacted by this product deprecation on the Facebook side. Thank you!
Resolved Partial database outage
We had to reboot a database server used by about 5% of our clients following instability. We expect the server to be back around 6:45 PM Eastern. Sorry for the inconvenience.
Resolved Data warehouse outage
Our vendor Snowflake is currently experiencing an outage, which is impacting dashboards and widgets for clients leveraging that infrastructure. You can refer to https://status.snowflake.com/ for details from them. We apologize for the inconvenience.
Resolved TapOrders/TapWorkflow Error viewing Orders
We have identified an issue with our TapOrders and TapWorkflow product where users may be seeing an error message when trying to view their orders. We are currently working on a fix and will provide updates accordingly. If you are seeing an error, please feel free to file a ticket with [email protected]
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