Ongoing Incident Twitter - Data Interruption Due to API Upgrade
Customers leveraging Twitter data in their dashboards may have experienced a lag in data, particularly in regards to Tweet data. The issue stems from a...
Ongoing Facebook Ads - Issues Rendering Ad Previews
Hello! We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pdf, Desktop previews don't show up on several instances for several clients. This issue is happening for the Desktop Preview metric of Facebook Ads → Ads Data View. This is affecting the automated reports. This issue has been reported to Facebook via the FB developers portal but they haven't come up with a solution yet. Ticket on FB portal: https://developers.facebook.com/support/bugs/146323590885933/ Several clients are being affected. If you are one of those clients, we would encourage you to comment on the Facebook ticket above, and reach out to your Facebook representative. Since this is a Vendor bug, we will need Facebook to fix this issue and with not much of a response from their end, we are looking for different ways and channels through which we can escalate this to achieve faster resolution from the Vendor. Thank you.
Resolved Data warehouse partial outage (degraded performance)
Our vendor Snowflake is currently experiencing performance issues, which is impacting dashboards and widgets for clients leveraging that infrastructure. You can refer to https://status.snowflake.com/ for details from them. We apologize for the inconvenience.
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