Is TapClicks Down?

TapClicks status is operational

Are you having problems?

Users are not reporting problems in TapClicks
Started 3 months ago

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TapClicks problems reported by users

This chart provides user-reported problems for TapClicks in the last 12 hours. It's a collection of user reports from different sources.

Latest TapClicks Outages

We continuously monitor the official TapClicks status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last TapClicks outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
92 Days since last incident

Minor · started 3 months ago

Connecting New Shopify Accounts

Connecting new Shopify accounts: Users who are looking to connect a new Shopify connection are currently unable to. TapClicks has been in contact with Shopify to update the connector version required. Existing connections users have established are still fetching data normally. If you are attempting to connect a new Shopify connection and hitting this issue, please reach out to [email protected] if you haven’t already done so

Minor · started over 1 year ago

Facebook Ads - Issues Rendering Ad Previews

Hello! We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pdf, Desktop previews don't show up on several instances for several clients. This issue is happening for the Desktop Preview metric of Facebook Ads → Ads Data View. This is affecting the automated reports. This issue has been reported to Facebook via the FB developers portal but they haven't come up with a solution yet. Ticket on FB portal: https://developers.facebook.com/support/bugs/146323590885933/ Several clients are being affected. If you are one of those clients, we would encourage you to comment on the Facebook ticket above, and reach out to your Facebook representative. Since this is a Vendor bug, we will need Facebook to fix this issue and with not much of a response from their end, we are looking for different ways and channels through which we can escalate this to achieve faster resolution from the Vendor. Thank you.

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Minor Resolved · 3 months ago · lasted about 10 hours

Data load delays

We are experiencing data load delays for several customers this morning. Our engineering and infrastructure teams are investigating and we will provide an update within 90 minutes. Sorry for the inconvenience.

Minor Resolved · 4 months ago · lasted 2 days

The Trade Desk Fetch Issues

We are currently investigating The Trade Desk connection fetch issue. We have escalated to our partners at The Trade Desk to help address the issue and will provide additional updates as they become available. If you are experiencing this issue with the Trade Desk, please feel free to reach out to your Trade Desk Representative as well to share your impact.

Minor Resolved · 4 months ago · lasted about 20 hours

Vendor API: Google Ads Fetch Failure

Vendor API Issue: Google Ads data fetches have been failing for some of our clients. This is a global issue affecting all other data reporting solution providers as well. Google has acknowledged the issue and is actively working on a fix. We will closely monitor and work with our friends at Google to provide further updates as they become available.

Minor Resolved · 7 months ago · lasted 4 days

StackAdapt: Mapping Assignment

StackAdapt: For customers utilizing the StackAdapt connection, you may be experiencing a credentials error message when navigating to the mapping page. It appears that StackAdapt may have made a change causing this error that can prevent you from making new assignments. We are currently reaching out to our partners at StackAdapt to help address this error message. Please note that this error does not impact existing mappings assignments and the fetches for today are functioning as normal. If you are experiencing this and need assistance with making new assignments, please reach out to [email protected]

Minor Resolved · 9 months ago · lasted 9 days

Simpli.fi data Fetch Failures

Some customers may be experiencing issues with their Simpli.fi data fetches for large datasets with the Simpli.fi API. Our Technical team is currently working with our Partner at Simpli.fi for a path forward of addressing the API calls as an enhancement request for large datasets. If you are experiencing issues pulling Simpli.fi data via API, please submit a ticket to [email protected] if you haven’t already done so.

TapClicks Components Status

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Frequently Asked Questions

Is TapClicks down right now? What is TapClicks current status?
TapClicks seems to be up and running. We've updated the status 3 minutes ago.
Was TapClicks down today?
TapClicks is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with TapClicks, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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