Is TapClicks Down?

TapClicks Status is Up and Running

Monitor TapClicks Status →
1617 services available
Minor Incident PPT Report Download issue
Started 3 months ago

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TapClicks Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
2
Incidents in the last 30 days
Reports in the last 12 hours
22
days since last incident

Minor Incident PPT Report Download issue

Following a change by a third-party vendor, some TapClicks clients are currently experiencing issues with downloading PPT files from Report Studio as well as changes to the structure of layers in downloaded PPT files. TapClicks is working with the third-party vendor for resolution.

3 months ago

Major Incident Facebook Ads - Issues Rendering Ad Previews

Hello! We are having a global issue with Facebook Ads. The issue is that we have vendor limitations to generate Desktop Previews. When exporting to pdf, Desktop previews don't show up on several instances for several clients. This issue is happening for the Desktop Preview metric of Facebook Ads → Ads Data View. This is affecting the automated reports. This issue has been reported to Facebook via the FB developers portal but they haven't come up with a solution yet. Ticket on FB portal: https://developers.facebook.com/support/bugs/146323590885933/ Several clients are being affected. If you are one of those clients, we would encourage you to comment on the Facebook ticket above, and reach out to your Facebook representative. Since this is a Vendor bug, we will need Facebook to fix this issue and with not much of a response from their end, we are looking for different ways and channels through which we can escalate this to achieve faster resolution from the Vendor. Thank you.

10 months ago

Resolved Minor Simpli.fi data Fetch Failures

Some customers may be experiencing issues with their Simpli.fi data fetches for large datasets with the Simpli.fi API. Our Technical team is currently working with our Partner at Simpli.fi for a path forward of addressing the API calls as an enhancement request for large datasets. If you are experiencing issues pulling Simpli.fi data via API, please submit a ticket to [email protected] if you haven’t already done so.

22 days ago

Resolved Minor Google Ads Fetch Failures

Some clients may be experiencing fetch failures for Google Ads as part of Google Ad’s API updates. Our team is working diligently to fetch the data. If you are experiencing Google Ads fetch issues, please submit a ticket to [email protected] if you haven’t done so already. We will post a status update as it becomes available.

22 days ago

Resolved Minor Simpli.fi Data Connection

We have identified that customers utilizing the Simpli.fi connector may be experiencing some data connectivity issues. We have reached out to our partners at Simpli.fi and provided them with the information they need to investigate the issue further. If you are experiencing an issue with your Simpli.fi data, please feel free to also connect with your Simpli.fi representative regarding your usage of the Simpli.fi connection into TapClicks.

about 2 months ago

TapClicks Components Status

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Frequently Asked Questions

Is TapClicks down today?
TapClicks seems to be up and running. We've updated the status 5 minutes ago.
I'm having issues with TapClicks, but the status is OK. What's going on?
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