Simpli.fi data Fetch Failures

We were provided some additional information from Simpli.fi about their reporting API updates. We have relaunched fetches for customers affected per Simpli.fi's recommendations and will continue to monitor the feed.

Simpli.fi is still investigating on their end regarding our connection to their API. Simpli.fi does not have an ETA on this but it’s actively being worked on and is a top priority for the Simpli.fi engineering department. We will post additional updates as they become available

Thank you for your patience as we continue to work through this with our partners at Simpli.fi.

As we continue monitoring Simpli.fi fetches, we are still noticing some intermittent failures. We have reached out to Simpli.fi for additional feedback for further assistance with their API. We will post additional updates as they become available.

Simpli.fi has reverted some code changes on their end in regards to the suspected fetch timeouts. We are currently monitoring our fetches with the Simpli.fi API to see if the timeouts persist.

Our partner’s at Simpli.fi identified a deployment that went out on March 28th that is believed to be affecting the time it takes to return the API query results. Simpli.fi is currently in the process of addressing this on their end. We are currently awaiting further updates from the Simpli.fi team and will alert customers accordingly as information becomes available.

Some customers may be experiencing issues with their Simpli.fi data fetches for large datasets with the Simpli.fi API. Our Technical team is currently working with our Partner at Simpli.fi for a path forward of addressing the API calls as an enhancement request for large datasets. If you are experiencing issues pulling Simpli.fi data via API, please submit a ticket to support@tapclicks.com if you haven’t already done so.