Outage in TC2000

Problem logging into TC2000 via Parallels and sending/receiving TC2000 Support emails

Resolved Minor

October 18, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a problem with customers logging into TC2000 via Parallels. This is affecting customers accessing via Web Platform and Parallels on Mac and Mobile. We will have this corrected as soon as possible. We are also experiencing an issue sending and receiving emails from Support@TC2000.com so replies will be delayed. We will get this corrected as soon as possible.

Components affected

TC2000 Software

Latest Updates ( sorted recent to last )

INVESTIGATING over 1 year ago - at 10/18/2022 01:12PM

We are currently experiencing a problem with customers logging into TC2000 via Parallels. This is affecting customers accessing via Web Platform and Parallels on Mac and Mobile. We will have this corrected as soon as possible.

We are also experiencing an issue sending and receiving emails from Support@TC2000.com so replies will be delayed. We will get this corrected as soon as possible.

Latest TC2000 outages

Customer service phone lines are down - 1 day ago

Problems logging into TC2000 via Parallels - about 2 months ago

Problems logging into TC2000 - 3 months ago

Simulated / paper trading is currently not working in TC2000 - 3 months ago

Alert sounds are not working in TC2000 - 4 months ago

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