Outage in Tech Keys

Some users may be unable to view or access Microsoft 365 apps or services

Resolved Major
April 20, 2023 - Started 12 months ago - Lasted about 10 hours

IsDown continuously monitors the Tech Keys status page and multiple sources to provide up-to-date information. Check back with us for the latest Tech Keys uptime status.

Outage Details

Microsoft: We determined that a section of caching infrastructure is performing below acceptable performance thresholds, causing calls to gather user licensing information to bypass the cache and go directly to Azure Active Directory infrastructure resulting in high resource utilization, resulting in throttling and impact. We’re analyzing forensics within the caching infrastructure to identify the cause of the issue. More info: Impacted services may include but are not limited to: Microsoft 365 Online apps - Users may be unable to access Microsoft 365 web apps, such as Excel Online. Additionally, the search bar may not appear in any Office Online service. Microsoft Teams - Users may be unable to access the Microsoft Teams admin center. SharePoint Online - Users may be unable to view the settings gear, search bar and waffle. Microsoft Planner - Users may be unable to access Microsoft 365 web apps through Microsoft Planner.

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