Outage in TechnologyOne

Performance Degradation - UK Region

Resolved Minor
September 23, 2022 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified a selection of customer environments experiencing performance degradation with general performance and DP Server queue times. Services are still operational however may be slower than normal. Our engineers are currently investigating the root cause.
Components affected
TechnologyOne User Experience TechnologyOne Batch Services (DP Jobs)
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/23/2022 01:01PM

Our engineers have made adjustments which is returning performance to normal levels. We are continuing to monitor the situation closely.

IDENTIFIED over 1 year ago - at 09/23/2022 12:20PM

Our team are continuing to work to resolve the underlying issues causing the degraded performance on the platform. Product teams are engaged with the SaaS Platform teams.

IDENTIFIED over 1 year ago - at 09/23/2022 11:14AM

Our teams have identified the root cause and are continuing to work towards resolution.

IDENTIFIED over 1 year ago - at 09/23/2022 10:50AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/23/2022 10:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/23/2022 10:18AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/23/2022 09:46AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/23/2022 09:26AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/23/2022 08:33AM

We have identified a selection of customer environments experiencing performance degradation with general performance and DP Server queue times. Services are still operational however may be slower than normal.

Our engineers are currently investigating the root cause.

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