Outage in Teem

Office 365 and Exchange Sync Issues

Resolved Major
April 22, 2021 - Started about 3 years ago - Lasted 11 months
Official incident page

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Outage Details

We have received isolated reports from customers utilizing O365 and Exchange calendars and them not able being able to sync. Our Engineering team is currently investigating and an update will be provided at 5:30 AM MST.
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 04/22/2021 04:16PM

We have not see any Calendar Sync issues since the last update and functionality is retuning to normal. We are continuing to monitor and expect this be resolved shortly.

MONITORING about 3 years ago - at 04/22/2021 03:06PM

Engineering has deployed a fix for this issue, O365 and Exchange calendars appear to have returned to normal. We will continue to monitor the logs for any recurring issues but we don't expect any at this time.

IDENTIFIED about 3 years ago - at 04/22/2021 02:04PM

Engineering has isolated the issue to a single location and has visibility into the exact error. They are working on a solution and intend to have it in testing shortly. Our next update will be at 9MT

INVESTIGATING about 3 years ago - at 04/22/2021 12:57PM

We continue to investigate the root cause of the issue. as of now, the incident is classified as S1. Hourly updates will be provided. Next update is on 8:00 AM. This is effecting only O365 and Exchange calendars at this time.

INVESTIGATING about 3 years ago - at 04/22/2021 12:54PM

We continue to investigate the root cause of the issue. as of now, the incident is classified as S1. Hourly updates will be provided. Next update is on 8:00 AM.

INVESTIGATING about 3 years ago - at 04/22/2021 11:20AM

Engineering is still investigating this issue.

INVESTIGATING about 3 years ago - at 04/22/2021 09:29AM

We have received isolated reports from customers utilizing O365 and Exchange calendars and them not able being able to sync. Our Engineering team is currently investigating and an update will be provided at 5:30 AM MST.

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