Outage in Telesign

Operator Service Alert - Quality degradation - ClearSky (311/010;020;030;080;210;650;993) - 05.26.2023

Resolved Minor
May 26, 2023 - Started 11 days ago - Lasted 7 days
Official incident page

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Outage Details

Issue: US Operator - ClearSky (311/010;020;030;080;210;650;993) Quality degradation Date: 05/26/23 Start Time: 13:53 PDT End Time: Ongoing Summary: We currently experience quality degradation toward US/CA ClearSky (311/010;020;030;080;210;650;993). Customers that send SMS messages to ClearSky (311/010;020;030;080;210;650;993) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Components affected
Telesign Operator Alerts
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/02/2023 07:37PM

Date: 06/01/2023
Start Time: 01:53PM PDT - 05/26/2023
End Time: 11:49PM - 06/01/2023

We received notification that the network issues previously reported by US ClearSky (311/010;020;030;080;210;650;993) from United States have been resolved. ClearSky end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

INVESTIGATING 11 days ago - at 05/26/2023 09:15PM

Issue: US Operator - ClearSky (311/010;020;030;080;210;650;993) Quality degradation

Date: 05/26/23
Start Time: 13:53 PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward US/CA ClearSky (311/010;020;030;080;210;650;993). Customers that send SMS messages to ClearSky (311/010;020;030;080;210;650;993) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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