Outage in Textlocal

Support Ticketing System - Email Support Tickets

Resolved Major

October 31, 2022 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing network connectivity issues between our support ticket system and our data center provider that's affecting the raising of support tickets into our platform. Support tickets raised via email will be queued for delivery whilst this outage is investigated. For urgent support matters our customers are encouraged to make us of our telephone support option on 01244 752 29

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 10/31/2022 03:52PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/31/2022 01:58PM

The issue has been identified and a fix is being implemented.
For urgent support matters our customers are encouraged to make us of our telephone support option on 01244 752 29

INVESTIGATING over 1 year ago - at 10/31/2022 12:21PM

We are currently experiencing network connectivity issues between our support ticket system and our data center provider that's affecting the raising of support tickets into our platform. Support tickets raised via email will be queued for delivery whilst this outage is investigated.

For urgent support matters our customers are encouraged to make us of our telephone support option on 01244 752 29

Latest Textlocal outages

Downstream Supplier: Potential impact of SMS delivery receipting performance. - 10 months ago

Degraded Inbound SMS Performance - 11 months ago

MO Traffic sent to Irish Shortcode 51777 not reaching Textlocal. - 11 months ago

Slow Inbound SMS (MO) to Textlocal Hosted Products & Delivery Receipts - about 1 year ago

Emergency Maintenance - about 1 year ago

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