Minor · 23 days ago · lasted about 1 hour
The file uploading is currently down. It is not possible to upload images, videos, pdf files, etc to your Thinkific site and the student certification is not viewable. Our engineering team has identified the root cause and is working with our vendor to remediate the issue.
Minor · 29 days ago · lasted about 2 hours
The Users Page is currently down. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!
Minor · about 2 months ago · lasted about 3 hours
Thinkific was a little slow serving requests for a small period of time, you may have seen a short delay in some processing with payments. Our engineers identified the problem, implemented a fix and are now monitoring our systems. Sorry for any inconvenience caused, and thanks for your patience!
Minor · 3 months ago · lasted about 3 hours
Thinkific is currently experiencing slow loading times. Our engineers are currently investigating the cause. We should be back soon!
Major · 3 months ago · lasted about 1 hour
Some users may be unable to access communities and site admins will see a 404 error when trying to access a community from the admin dashboard. Our engineers are currently investigating the issue.
Major · 3 months ago · lasted about 5 hours
We are currently aware of a hosting issue impacting www.thinkific.com and others areas of the Thinkific app. We are working with our hosting providers to resolve this. Other possible manifestations of this outage include: - Videos taking longer to process when uploading in the video library - Thinkific Payments: Users may experience a delay in payment processing for purchases and refunds - Partner Portal: Some partners may experience login difficulties and difficulties creating new accounts - Mobile app experiencing degraded performance - Some zaps may not run as expected You can follow along with AWS' own status page here: https://health.aws.amazon.com/health/status
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