[SEV-4] Togetherpay - ProPay AMEX Soft Descriptor Issue

ProPay finished their review of transactions processed over the weekend. Amex soft descriptors should be displaying properly to cardholders. This incident is resolved.

ProPay implemented a fix last Friday, 11/4. They planned to monitor transactions over the weekend to ensure proper soft descriptors were displayed. As soon ProPay provides another update we will let you know.

After some production testing today, ProPay identify an additional task that must be completed in order to fully correcting the Amex soft descriptor issue. ProPay's teams are working to complete the task. We will keep you informed as we learn more.

ProPay's teams are still working on the identified solution and continuing their testing/validating. They expect the fix to be implemented by the end of the week. As we learn more, we will let you know.

ProPay's teams continue their work to resolve the Amex soft descriptor situation. They expect it to take another day or two to implement the required changes.

ProPay is aware of an issue where incorrect soft descriptors are being displayed to some AMEX cardholders. The cause of the issue was determined to be a recent change in AMEX industry groupings for Merchant Category Codes. ProPay's teams are working on a fix. We will keep you informed as we learn more.