Outage in Togetherwork

[SEV-3] Settlement/Comprehensive File Delay

Resolved Minor

January 22, 2023 - Started about 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available. All comprehensive reports are currently available.

Components affected

Togetherwork File Import Process - External Togetherwork File Import Process - Internal

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/22/2023 09:13PM

Regular settlement files and merchant settlement files are now ready for your consumption. This incident is resolved.

INVESTIGATING about 1 year ago - at 01/22/2023 07:52PM

ProPay believes they delivered all of the missing files. The payments team is currently cross checking to ensure we have what we need. Once that is complete, we will need to re-run our daily process that consumes ProPay's files and generates regular settlement files and merchant settlement files. We will let you know as soon as files are ready for your consumption.

INVESTIGATING about 1 year ago - at 01/22/2023 06:38PM

ProPay's teams are still working to deliver all of the missing files. We will continue to keep you updated.

INVESTIGATING about 1 year ago - at 01/22/2023 03:28PM

ProPay is beginning to deliver some of the missing files. At this time we do not have an ETA of when they will all be delivered or when settlements files will be available for your consumption. As we learn more, we will let you know.

INVESTIGATING about 1 year ago - at 01/22/2023 01:02PM

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All comprehensive reports are currently available.

Latest Togetherwork outages

[SEV-3] Settlement File Delay - 15 days ago

[SEV-3] Togetherpay - Account Boarding Issue - about 1 month ago

[SEV-3] Settlement/Comprehensive File Delay - 2 months ago

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