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TokBox Latest Stats, Incidents, and Reports

3
Incidents in the last 7 days
9
Incidents in the last 30 days
Reports in the last 12 hours
7
days since last incident

Resolved Minor Issues with Broadcast services on VideoAPI platform

Our monitoring has alerted us to a potential service issue with our platform. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm the impact and specific details. If there is a customer impact, it is likely to be affecting the following services: Broadcast services We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

6 days ago

Resolved Minor Issue with Standard media server in US-East region

One of our servers in the US-East region crashed and this caused some Video Session users to be affected. Users would have experienced their connection drop if they were on this instance at 14:06 UTC. There is no ongoing customer impact. The server is taken out of rotation and we are monitoring the incident. Please reach out to [email protected] if you have any further questions.

7 days ago

Resolved Minor SIP server restarted

Our monitoring alerted us to a potential service issue with our SIP APIs. One of our SIP servers got restarted and we are investigating the issue. Please reach out to [email protected] if you have any questions.

7 days ago

Resolved Minor SIP EU West Server Restarted

Some of our servers in the EU West got restarted on both Enterprise and Standard environments and we are investigating the incident. Please reach out to [email protected] if you have any further questions.

8 days ago

Resolved Minor Media Server Restart in US East region

Our monitoring has alerted us to a Media Server in the US East region that restarted. Sessions and users on this server were disconnected. The server has been taken out of production while we review the issue. Issue should be resolved at this point for any new sessions and/or connections.

8 days ago

TokBox Components Status

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Keep track of scheduled maintenance. Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.

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Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.

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Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.

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Frequently Asked Questions

Is TokBox down today?
TokBox seems to be up and running. We've updated the status 5 minutes ago.
I'm having issues with TokBox, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when TokBox is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when TokBox has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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