TokBox Status

Resolved Issue with Inspector tool

Our monitoring has alerted us to a potential service issue with our platform at around 2021-07-28 06:00:00 UTC. Although it is not yet certain on the details on the customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details. If there is a customer impact, it is likely to be affecting the Inspector tools. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

Resolved Issue identified with our callback processing system

Our monitoring has alerted us to a potential service issue with our platform at around 2021-07-15 23:07:00 UTC. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details. If there is a customer impact, it is likely to be affecting the Session monitoring service. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

Resolved Connectivity Issues

We are currently experiencing connectivity issues in one of our data centers which is affecting our video API. We are removing the affected servers from serving production traffic. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

Resolved SIP Issues

Enterprise customers sending SIP calls requesting encrypted media transmission may be seeing failed calls. We are still investigating these issues and we will update this incident once we have further information. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents

Resolved Issue with Standard Media Server in US East Region

Our monitoring alerted us of a failure with the media server in the US East region on the Standard environment at 21:51 UTC on May 6th. As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation. Please reach out to [email protected] if you have any further questions.