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TokBox Status
Sources
TokBox status pageStats
0 incidents in the last 7 days
1 incidents in the last 30 days
Automatic Checks
Last check: about 1 hour ago
Last known issue: 14 days ago
Latest Incidents
Last 30 days
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Resolved Connectivity Issues
We are currently experiencing connectivity issues in one of our data centers which is affecting our video API. We are removing the affected servers from serving production traffic. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Resolved SIP Issues
Enterprise customers sending SIP calls requesting encrypted media transmission may be seeing failed calls. We are still investigating these issues and we will update this incident once we have further information. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents
Resolved Issue with Standard Media Server in US East Region
Our monitoring alerted us of a failure with the media server in the US East region on the Standard environment at 21:51 UTC on May 6th. As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation. Please reach out to [email protected] if you have any further questions.
Resolved Issue with Standard Media Server in US East Region
Our monitoring alerted us of a failure with the media server in the US East region on the Standard environment at 19:43 UTC on May 6th. As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation. Please reach out to [email protected] if you have any further questions.
Resolved Issue with Standard Media Server in US East Region
Our monitoring alerted us of a failure with the media server in the US East region on the Standard environment at 16:30 UTC on May 6th. As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation. Please reach out to [email protected] if you have any further questions.
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