TokBox Status

Resolved Potential issue in Archiving

Our monitoring has alerted us to a potential service issue with our Archiving server at our Portland region at 16:44 UTC on March 5th. At this time, some of the archiving might be interrupted. We are alerting customers immediately while our Engineering teams investigate, and we can confirm the impact and specific details. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

Resolved Archive server unavailable - (Mumbai) region

Our monitoring has alerted us to a potential service issue with our platform. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

Resolved Potential issue in our Video platform

Our monitoring has alerted us to a potential service issue with our platform. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details. If there is a customer impact, it is likely to be affecting the Archiving service. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

Resolved Issues with US server

Our monitoring alerted us to an issue with a server in Oregon. Some customer sessions would have been dropped from this single server at the time of the issue. The machine is put out of rotation. Please reach out to [email protected] if you have any further questions.

Resolved Issue with server in Virginia

Our monitoring has alerted us to a potential service issue with a server in Virginia. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details. We aim to provide an update on our investigation in 1 hour. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

Resolved Session Monitoring callback issue

An issue has been identified with one of our servers that is preventing some session monitoring callback events from being delivered. We will update this announcement as soon as there is an update or the incident is resolved. Please reach out to [email protected] if you have any questions in the meantime.

Resolved SIP Issues

Enterprise customers sending SIP calls requesting encrypted media transmission may be seeing failed calls. We are still investigating these issues and we will update this incident once we have further information.

Resolved Issue with Enterprise Media Server

We were notified of an enterprise server failure in the US Northwestern region at 21:35 UTC on January 22nd. As a result, the connections to this server were disconnected. The server was taken out of production. There is no ongoing customer impact, and we are monitoring the situation.

Resolved Minor issue in our Video platform

Our monitoring has alerted us to a minor service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details. If there is a customer impact, it is likely to be affecting the services under Standard Environment. We aim to provide an update on our investigation within 30 minutes. Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.

Resolved Degraded performance related to archive management email notifications

One of the servers managing email notifications has degraded performance processing notifications related to archive management. We are investigating the root cause. A fraction of customers with archive upload failures are affected.