Is TokBox Down?

TokBox status is operational

NEW VONAGE API STATUS PAGE. More details & updates
Active Outage - started about 1 year ago
IsDown is monitoring TokBox's official status page in real time.

Stats for TokBox official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

438 days

Users reports for TokBox in the last 12 hours

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Minor · started about 1 year ago


This status page won't be updated anymore. The new API status page ( replaced this page on Monday, July 11, 2022. Please update your subscriptions and any automations that rely on those subscriptions in the new API status page and click on the "Subscribe to Updates" button. This will ensure you continue to receive the updates you need. Please contact if you have any questions.

Minor · about 1 year ago · lasted less than a minute

Potential issue in our Video platform

At 17:39 UTC, one of our Video servers in our Frankfurt data center restarted. Customer archive connections would have been dropped. The instance immediately recovered afterward and currently, we are monitoring the incident while we further investigate what caused the server failure. If there is a customer impact, it is likely to be affecting the following services: Archiving Services We will continue our investigation and let you know once the incident is fully resolved.

Minor · about 1 year ago · lasted 16 minutes

Issue with Archiving Service

We have identified the issue impacting the uploading of archives. While we investigate the root cause of the issue, the impacted server has been moved out of production. The affected archives are in a process of uploading. Please let know if you continue to experience problems with this.

Minor · about 1 year ago · lasted about 1 hour

Some Archives Uploading Delayed

We were observing delays in uploading some archives to destination storage buckets starting July 2nd. Engineering is working to restore the timely upload of all archives and correct the degradation. Please contact for any questions. For any specific issue, please report it with supporting data.

Minor · about 1 year ago · lasted 30 minutes

Issue with Video API services

We have detected a degradation in our DB access responsiveness that could lead in some cases to issues operating with the Video API such as new video sessions, archiving APIs, new connections, broadcast, and potentially some delay on archive uploads. The issue is now under investigation. Currently observed incident timeframe impact window is 05:10 UTC to 10:50 UTC. During this time customers would have received intermittent failures from our system. If you have any questions in the meanwhile, please contact

Minor · about 1 year ago · lasted 2 minutes

Issue with our video platform for Frankfurt

At 19:14 UTC, one of our Enterprise Video servers in our Frankfurt datacenter restarted. Customer connections would have been dropped. The instance immediately recovered afterwards and we are monitoring.

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Frequently Asked Questions

Is TokBox down right now? What is TokBox current status?
TokBox seems to be up and running. We've updated the status about 1 year ago.
Was TokBox down today?
TokBox is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with TokBox, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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