Outage in TokBox

Issue with Enterprise Media Server in ap-south-east-2 (Sydney) region

Resolved Minor

June 10, 2022 - Started almost 2 years ago - Lasted 7 minutes
Official incident page

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Outage Details

One of our servers in the Sydney region failed and this caused some Video Session users to be affected. Users would have experienced their connection drop if they were on this instance on 2022-06-10 at 06:49 UTC. There is no ongoing customer impact. The server is taken out of rotation and we are monitoring the incident. Please reach out to support@api.vonage.com if you have any further questions.

Components affected

TokBox Enterprise Session Monitoring TokBox Enterprise Archiving TokBox Enterprise SIP TokBox Enterprise Broadcast TokBox Enterprise API TokBox Enterprise Video

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/10/2022 07:48AM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 06/10/2022 07:43AM

One of our servers in the Sydney region failed and this caused some Video Session users to be affected. Users would have experienced their connection drop if they were on this instance on 2022-06-10 at 06:49 UTC. There is no ongoing customer impact. The server is taken out of rotation and we are monitoring the incident.
Please reach out to support@api.vonage.com if you have any further questions.

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