Outage in TokBox

Session Management server failed in us-east-1

Resolved Minor
June 21, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

At 8:55am UTC we were notified that one of our api servers in the US East 1 region failed. The server was automatically taken out of rotation but any API requests that could have hit that server during the failure would have failed, implying some degraded the experience of the affected sessions. Any affected sessions should have recovered the normal activity once the server was removed automatically. Our team are investigating the cause of the failure.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/21/2022 10:45AM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 06/21/2022 09:38AM

The issue was resolved at 9:02am UTC and we are continuing to monitor the service while we investigate the cause.

INVESTIGATING almost 2 years ago - at 06/21/2022 09:36AM

At 8:55am UTC we were notified that one of our api servers in the US East 1 region failed. The server was automatically taken out of rotation but any API requests that could have hit that server during the failure would have failed, implying some degraded the experience of the affected sessions. Any affected sessions should have recovered the normal activity once the server was removed automatically. Our team are investigating the cause of the failure.

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